OUR SERVICES
Delivering comprehensive entertainment solutions from concept development to sustained operations.
Robert’s Group partners with developers and operators to provide fully integrated services throughout the lifecycle of entertainment spaces. From playgrounds and arcades to full-scale family destinations, we combine expertise, precision, and dedication to create experiences, and results, that stand the test of time.
OUR SERVICES
Delivering comprehensive entertainment solutions from concept development to sustained operations.
Robert’s Group partners with developers and operators to provide fully integrated services throughout the lifecycle of entertainment spaces. From playgrounds and arcades to full-scale family destinations, we combine expertise, precision, and dedication to create experiences, and results, that stand the test of time.
OUR SERVICES
Delivering comprehensive entertainment solutions from concept development to sustained operations.
Robert’s Group partners with developers and operators to provide fully integrated services throughout the lifecycle of entertainment spaces. From playgrounds and arcades to full-scale family destinations, we combine expertise, precision, and dedication to create experiences, and results, that stand the test of time.
OUR SERVICES
Delivering comprehensive entertainment solutions from concept development to sustained operations.
Robert’s Group partners with developers and operators to provide fully integrated services throughout the lifecycle of entertainment spaces. From playgrounds and arcades to full-scale family destinations, we combine expertise, precision, and dedication to create experiences, and results, that stand the test of time.
4
Operations, Training & Maintenance
Building a foundation for your team’s lasting success. We provide the operational backbone to ensure your entertainment venue runs at peak performance. Our comprehensive approach includes:
We provide a comprehensive catalogue of certified entertainment products, handling sourcing, logistics, and installation from start to finish. Our offerings include:
Operational Procedures
On-Site Staff Training
Software System Training
Basic Technical Training
Preventive & Corrective Maintenance
3
Product Supply & Installation
Dependable equipment. Flawless installation you can rely on. We provide a comprehensive catalogue of certified entertainment products, handling sourcing, logistics, and installation from start to finish. Our offerings include:
We provide the operational backbone to ensure your entertainment venue runs at peak performance. Our comprehensive approach includes:
Arcade Games & Redemption Machines
Indoor and outdoor Play equipment & Soft Play
Trampolines, Rides & Adventure Zones
Bowling, Indoor Sky Diving, Zipline, Theming...
Global Shipping & Documentation
Full Installation & Safety Testing.
2
Design & Development
Built for play. Designed to endure.We design joyful, intuitive, and technically reliable environments, combining creativity with engineering expertise. Our services include:
We design joyful, intuitive, and technically reliable environments, combining creativity with engineering expertise. Our services include:
Concept & Mood Boards
General Layout & Flow
Architectural & MEP Drawings
Branding & Signage
Equipment Integration
1
Advisory & Planning
Turning ideas into the right concept from day one. We help you lay the foundations for a successful project with tailored feasibility assessments, zoning, and operational planning that align with your goals. Our services include:
We help you lay the foundations for a successful project with tailored feasibility assessments, zoning, and operational planning that align with your goals. Our services include:
Feasibility Studies & Market Analysis
Space Planning & Zoning
Concept Development
Operational Optimization
Staffing & Operational Guidelines
WHAT WE DO
Fifty years on, the same principles that guided Robert continue to shape every project we undertake. We remain committed to delivering exceptional services, always with a personal touch, to our partners and clients in the entertainment industry.
WHAT WE DO
Fifty years on, the same principles that guided Robert continue to shape every project we undertake. We remain committed to delivering exceptional services, always with a personal touch, to our partners and clients in the entertainment industry.
how we work
A proven end-to-end delivery process. From concept to flawless execution, we stay by your side every step of the way.
how we work
A proven end-to-end delivery process. From concept to flawless execution, we stay by your side every step of the way.
how we work
A proven end-to-end delivery process. From concept to flawless execution, we stay by your side every step of the way.
PRE-DESIGN / FEASIBILITY STUDY
Objective: Assess the viability of the project.
Financials based on market study provided Site selection and analysisConcept development (themes, target age groups, attractions)Preliminary financial analysis and ROI estimationOutcome: Feasibility report to guide investment decisions.
PRE-DESIGN CONSULTATION
Objective: We conduct an exhaustive analysis of your business objectives...
Define clear, measurable objectivesAnalyze physical space.Outcome: A comprehensive strategic brief.
CONCEPT & SCHEMATIC DESIGN
Objective: Develop the creative vision and experience for the FEC and translate it into technical layouts.
Concept sketches and layoutsAttraction and Play selection Theme integration (branding, decor details, mascott, store front and overall ambiance)Floor plans, circulation, and zoning of attractionsPreliminary structural, mechanical, and electrical requirementsInitial cost estimates and design optionsOutcome: Concept and schematic design package ready for stakeholder review and approval.
DESIGN DEVELOPMENT
Objective: Refine all technical and aesthetic details.
Detailed architectural, interior, and attraction designMEP integrationHSE and required standards planning Outcome: Complete design package for final approvals and permitting.
PROCUREMENT / VENDOR SELECTION
Source all equipment and materials.
Identify and selection from our trusted suppliersObtain quotes, review specifications, and select vendors. Align supplier with customer needsPrepare contracts and delivery schedulesOutcome: Signed contracts and confirmed procurement plan.
COMMISSIONING AND TESTING
Objective: Ensure everything functions safely and efficiently.
System checks and safety checksTrial runs and soft opening with selected audienceAdjustments based on operational performance and feedbackOutcome: Fully tested and ready for public opening.
STAFF TRAINING
Objective: Prepare employees for smooth operations.
Equipment operation training (machines, attractions, POS systems)Daily opening & closing proceduresIncident reporting & escalation processCustomer service standards & service recovery handlingQueue management and crowd controlCash handling and POS transaction proceduresHygiene and cleanliness standards (F&B and play areas)Fire safety, evacuation drills, and first aid basicsCommunication and teamwork protocolsComplaint handling and conflict resolutionPerformance standards and KPI awarenessOutcome: Competent team ready to operate efficiently.
OPERATIONS & MAINTENANCE
Objective: Sustain long-term functionality and safety.
Regular preventive maintenance for attractions and play equipmentCleaning, inspections, and safety auditsPerformance monitoring and operational improvementsOutcome: Safe, reliable, and high-quality experience for visitors.
PRE-DESIGN / FEASIBILITY STUDY
Objective: Assess the viability of the project.
Financials based on market study provided Site selection and analysisConcept development (themes, target age groups, attractions)Preliminary financial analysis and ROI estimationOutcome: Feasibility report to guide investment decisions.
PRE-DESIGN CONSULTATION
Objective: We conduct an exhaustive analysis of your business objectives...
Define clear, measurable objectivesAnalyze physical space.Outcome: A comprehensive strategic brief.
CONCEPT & SCHEMATIC DESIGN
Objective: Develop the creative vision and experience for the FEC and translate it into technical layouts.
Concept sketches and layoutsAttraction and Play selection Theme integration (branding, decor details, mascott, store front and overall ambiance)Floor plans, circulation, and zoning of attractionsPreliminary structural, mechanical, and electrical requirementsInitial cost estimates and design optionsOutcome: Concept and schematic design package ready for stakeholder review and approval.
DESIGN DEVELOPMENT
Objective: Refine all technical and aesthetic details.
Detailed architectural, interior, and attraction designMEP integrationHSE and required standards planning Outcome: Complete design package for final approvals and permitting.
PROCUREMENT / VENDOR SELECTION
Source all equipment and materials.
Identify and selection from our trusted suppliersObtain quotes, review specifications, and select vendors. Align supplier with customer needsPrepare contracts and delivery schedulesOutcome: Signed contracts and confirmed procurement plan.
COMMISSIONING AND TESTING
Objective: Ensure everything functions safely and efficiently.
System checks and safety checksTrial runs and soft opening with selected audienceAdjustments based on operational performance and feedbackOutcome: Fully tested and ready for public opening.
STAFF TRAINING
Objective: Prepare employees for smooth operations.
Equipment operation training (machines, attractions, POS systems)Daily opening & closing proceduresIncident reporting & escalation processCustomer service standards & service recovery handlingQueue management and crowd controlCash handling and POS transaction proceduresHygiene and cleanliness standards (F&B and play areas)Fire safety, evacuation drills, and first aid basicsCommunication and teamwork protocolsComplaint handling and conflict resolutionPerformance standards and KPI awarenessOutcome: Competent team ready to operate efficiently.
OPERATIONS & MAINTENANCE
Objective: Sustain long-term functionality and safety.
Regular preventive maintenance for attractions and play equipmentCleaning, inspections, and safety auditsPerformance monitoring and operational improvementsOutcome: Safe, reliable, and high-quality experience for visitors.
Le's Build Something Fun
Share your vision, and we’ll bring the expertise, design, and energy to make it a reality.
get in touch
RGH BUILDING
P.O.BOX 411 ZOUK MIKAEL HIGHWAY
LEBANON
technical support
recruitment
we take fun
seriously
© ROBERT'S GROUP. ALL RIGHTS RESERVED.
Le's Build Something Fun
Share your vision, and we’ll bring the expertise, design, and energy to make it a reality.
get in touch
RGH BUILDING
P.O.BOX 411 ZOUK MIKAEL HIGHWAY
LEBANON
technical support
recruitment
we take fun
seriously
© ROBERT'S GROUP. ALL RIGHTS RESERVED.
Le's Build Something Fun
Share your vision, and we’ll bring the expertise, design, and energy to make it a reality.
get in touch
RGH BUILDING
P.O.BOX 411 ZOUK MIKAEL HIGHWAY
LEBANON
technical support
recruitment
© ROBERT'S GROUP. ALL RIGHTS RESERVED.
1
Advisory & Planning
Shaping the right concept from day one.
We help you build the foundations of a successful project through feasibility assessments, zoning, and operational planning tailored to your goals. Includes:
Feasibility Studies & Market Analysis
Space Planning & Zoning
Concept Development
Operational Optimization
Staffing & Operational Guidelines
2
Design & Development
Play-centered environments designed to last.
We design joyful, intuitive, and technically reliable environments, balancing creativity with engineering expertise. Includes:
Concept & Mood Boards
General Layout & Flow
Architectural & MEP Drawings
Branding & Signage
Equipment Integration
3
Product Supply
& Installation
Equipment you can trust. Installation you can rely on. We offer a comprehensive catalogue of certified entertainment products and manage sourcing, logistics, and installation end-to-end. Includes:
Arcade Games & Redemption Machines
Indoor Play & Soft Play
Trampolines, Rides & Adventure Zones
Global Shipping & Documentation
Full Installation & Safety Testing
4
Operations, Training & Maintenance
Setting your team up for long-term success.
We provide the operational backbone needed to run a high-performing entertainment venue with training, procedures, and maintenance built in. Includes:
Operational Procedures
On-Site Staff Training
Intercard System Training
Basic Technical Training
Preventive & Corrective Maintenance
On-Call Support
WHAT WE DO
Fifty years later, the same principles that drove Robert still guide every project we deliver. We want to continue our tradition of providing superior services with a personal touch to our partners and customers in the entertainment industry.